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COMPLIANCE

COMPLIANCE Escalation at MLR

The following procedure shall be followed for registering your complaint with us

Level 1:- All the clients having complaint regarding any service or otherwise shall write a mail at [email protected] .To ensure timely recording and recognition of the grievance, the respective department shall revert within 48 hours w.r.t redressal of such complaint.

Level 2:-If the client still wants to escalate the complaint, he/she can approach (Compliance officer) at [email protected]. She shall ensure to resolve the redressal within a time frame of 48 hours

Level 3:- If the client still wants to escalate the complaint, he/she can approach [email protected] . Directors being the highest authority would be able to resolve the redressal in 48 Hours

Please note that in case client marks a copy of mail to all the levels, it will not be considered as escalated matter, it shall in any case start from level 1 and only in case of a separate mail after expiration or reply from the previous level shall the complaint be considered at next level.

Our contact details

Register Office

COMPLIANCE OFFICER:

Namrata Shaha

Contact No.:

+919174001024

Email:

[email protected]

Contact Us

Contact No.

-+919174001024

Email:

[email protected]

whatsapp/support

Whatsapp/Support

+919174001022

Email:

[email protected]

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